I maintain a number of different email addresses. Over the weekend I was not able to access one of them and I wasn't sure why. I emailed tech support twice asking for an explanation. I included in that email a request that any response be sent to a different email address, NOT the one I was not able to access....... Made sense to me. How could I access any tech support emails that were sent to an address I could not access in the first place.
Later in the day I figured out why I was not able to access my account. Settings on my system had changed. I made adjustments and was able to access my email.
This morning I received two emails from two different tech support "professionals." INCREDIBLY both were sent to the EMAIL THAT WAS NOT WORKING. NO emails were sent to the alternate email I provided to tech support yesterday! HOW did they expect me to READ the email? These "professionals" must be MINDLESS IDIOTS! If it weren't so frustrating it would be comical. I fired off an email to both people AND another to "customer service." Both people should be reprimanded and realize how lucky they are that they DON'T work for me as they would be fired. They OBVIOUSLY don't "get it!"